Calls, Enquiries & DMs
9–5 daily coverage. Every call answered in your salon name, every enquiry responded to quickly - turning interest into confirmed bookings.
Client Care & Daily Admin
Consistent communication across messages, reminders, cancellations, and admin - keeping clients supported, loyal, and coming back.
Reviews & Reputation
We collect and respond to reviews to strengthen your reputation, attract new clients, and support long-term business growth.
Calls, Enquiries & DMs
9–5 daily coverage. Every call answered in your salon name, every enquiry responded to quickly - turning interest into confirmed bookings.
Client Care & Daily Admin
Consistent communication across messages, reminders, cancellations, and admin - keeping clients supported, loyal, and coming back.
Reviews & Reputation
We collect and respond to reviews to strengthen your reputation, attract new clients, and support long-term business growth.
GlowDesk elevates your client experience so your business can grow with ease.
Front Desk Support (Base Package)
Perfect for solo beauty professionals needing reliable daily coverage and premium, consistent client communication.
What’s included:
• Client calls answered (9am–5pm)
• SMS enquiries + appointment changes
• Booking confirmations
• Waitlist fills
• Urgent client triage
• “Your brand” phone answering
• Integration with booking software (Timely / Fresha etc.)
• Daily inbox clean-up
Front Desk + Social Engagement
Ideal for beauty professionals wanting full administrative support plus timely online engagement to keep clients warm and connected.
Everything in Front Desk Support, plus:
• Instagram DM replies
• TikTok DM replies
• Comment replies (presence + engagement)
• Message follow-ups for rebooking
• Friendly, brand-matched tone
• Consistent responsiveness across all platforms
Full Client Growth Suite (Support + Retain + Grow)
Your most complete client-experience support system — combining admin, engagement, reputation care, and client insights.
Everything in Front Desk + Social Engagement, plus:
• Review request follow-ups
• Google review responses (within brand guidelines)
• ProductReview.com.au monitoring + replies
• Monthly insights + client sentiment notes
• Service-recovery messaging support
• Reputation strengthening to build long-term trust
GlowDesk slips seamlessly into your salon’s daily rhythm - elevating your client experience while you stay focused on the work you love.
1. Choose your level of support
Select the package that aligns with your salon’s flow - Support, Retain, or Grow.
2. We set up your systems
Your dedicated phone line, message channels, integrations, and brand scripts are created with care and precision.
3. Your clients reach out as they normally do
GlowDesk steps in behind the scenes, responding with the warmth, professionalism, and consistency your brand is known for.
4. You stay present with your clients
We manage calls, bookings, DMs, admin, and follow-ups so your day runs smoothly and fully.
5. Gentle weekly insights
A clear, simple overview of your client activity - giving you clarity without overwhelm.
Do you use my salon’s phone number?
Yes. You can keep your current number - we simply route it into our system so all calls are answered smoothly in your salon name.
How many hours of support do I get?
You receive up to 5 hours of active support weekly, spread across 9am–5pm coverage.
This gives your salon reliable daily presence instead of short blocks of time.
Do you reply in my tone of voice?
Always. We match your brand tone, warmth, and communication style so every message feels like you - friendly, consistent, and beauty-aligned.
Can GlowDesk access my booking system?
Yes. We integrate with Timely, Fresha, or whichever booking system you currently use so we can manage bookings, updates, and daily admin seamlessly.
Do clients know I have support?
Most beauty pros choose to share it - and clients love it.
Having a dedicated support team shows your business is organised, attentive, and committed to premium client care. GlowDesk simply elevates the experience in the background.
What if I only need support for a short time?
That’s totally fine - many beauty professionals join during busy seasons or life transitions.
But once they experience how smooth and stress-free their days feel with consistent support, most choose to stay long-term.
GlowDesk is flexible, but our goal is to make your business run so well that you won’t want to go back to doing it all alone.
Is there a lock-in contract?
No, there are no contracts or minimum terms.
You can pause, upgrade, or downgrade whenever your business needs change.
Do you offer support for multiple team members?
Yes. Whether you’re solo or managing a team, we can scale your support so everyone stays organised and consistent.
GlowDesk was created for beauty professionals who handle everything on their own - appointments, messages, bookings, reschedules, cancellations, aftercare and no-shows, all while trying to deliver beautiful results for every client.
We understand how overwhelming it gets when the admin never stops but your clients still need your full attention.
Our mission is simple:
To give you breathing space - without ever compromising your client experience.
What makes GlowDesk different:
✨ Beauty-industry expertise
We understand salon workflows, client expectations, and the standard of care beauty clients look for.
✨ Boutique-style communication
Warm, friendly, premium communication that feels like your brand - never robotic, never generic.
✨ Full-day coverage (9am–5pm)
Your salon stays responsive all day, even while you’re fully booked.
✨ Affordable weekly pricing
Premium support designed to be accessible for solo and small beauty businesses.
✨ Built specifically for beauty pros
Not general virtual assistants - GlowDesk is designed around the real demands of busy salons.
✨ No lock-in contracts
Flexibility without pressure, so your support can grow with your business.
GlowDesk is your behind-the-scenes team, ensuring your clients always feel supported, cared for, and valued - even when your day is completely full.
GlowDesk vs Booking Software
Your booking system manages appointments.
GlowDesk manages the experience.
GlowDesk
Software
Client Calls & Enquiries
Warm, human support that reassures clients instantly.
Can’t answer calls or questions.
Messages & DMs
Fast, real-time replies across every channel.
Messages often go unseen or unanswered.
Review & Reputation Management
We request and respond to reviews to grow your reputation.
No review or follow-up features.
Reschedules & Cancellations
We manage changes and fill gaps to keep your day full.
Gaps stay empty after self-rescheduling.
Admin & Follow-Ups
Reminders and follow-ups handled with care.
Limited to basic automation.
Client Experience
A human, personalised experience clients remember.
No connection, just automation.
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